‘All returns subject to approval.’ That’s what it says on the bottom of your receipt when you purchase something from The Shop. I don’t have an exact figure but I would venture to guess in our nine plus years in business we can still count on two hands the number of bike returns/exchanges we’ve ever had. We don’t apply an ounce of sales pressure whether you are looking to buy a $30 bike light or a $3,000 cargo bike. It’s just not who we are or who we want to be.
So when a bike goes out our doors and then is returned it’s always a bit of a bummer. Now in this case, it was an exchange so not as big of a deal. The customer simply had a change of heart on color selection after a week with the bike and wanted to go with black. This is where the ‘subject to approval’ part comes in handy. If the bike was beat up and in such a condition that we couldn’t re-sell it as nearly new, we would potentially refuse the return (something we’ve never had to do) or we would come to an agreement on a fair re-stocking fee (something we’ve been able to do amicably on 100% of the small number of returns so far).
The returned bike in question is in nearly perfect condition and if our moral compass was off even slightly we could easily omit this important detail that the bike had a short lived first owner and sell it full price. But, that’s not who we are or who we want to be. So, if you or someone you know is in the market for a Linus Dutchi 3 Speed Medium in Orange/Red and wants to save $50 on one that is as nearly new as it gets, and is sold with full warranty included, come on down and claim this bike. Just don’t return it!